You will receive a shipment confirmation when your order has been dispatched from the warehouse. The email contains your tracking number and a link where you can follow the progress.
All orders will be dispatched within 3-7 days, and will be delivered within approximately 3-28 working days some countries may need longer. Order processing days are Monday to Friday, 10am to 5pm (GMT+8). Orders placed on a Saturday and Sunday will begin processing the following Monday (excluding holidays).
A signature is requested on delivery for both standard and express deliveries. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to deliver on the following working days. Please follow the instructions on the card left by the courier to arrange re-delivery.
According to social distancing of COVID-19 to minimize the risk to spread in the community, all tracking service will be delivered to the letterbox or management office. Please check your letterbox or management office if your item status reflects delivered. International shipments will be substantially delayed due to global border closures.
Please refer to our shipping page for more details.