If you need to cancel or make changes to your order, contact us (firstname.lastname@example.org) as soon as possible after the order has been placed. Be sure to include your order confirmation number in the correspondence.
Orders can only be cancelled or changed before they have been shipped. We're always working quickly to pick and pack all orders and during peak seasons and holidays we may have an increased amount of requests. While we will do our best to change your order in time, we can't guarantee that the changes can be made before the order has been shipped.
Please write 'Change Order' or 'Cancel Order' in English as the email's title with your order number.
To get faster response, it's recommended to use the same email address used when placing order.